DELIVERY PROCEDURE
We will confirm receipt of your order via email and text message as soon as possible after you place it, and we will subsequently send you another email and text message to verify the dispatch and, therefore, your acceptance of the order. Following this, one of our delivery partners quickly delivers the product to you within 6-7 business days (it may vary depending on the pincode). Should they encounter any difficulties in locating your address or if an unforeseen delay occurs, our delivery partners may reach out to you.
We offer free shipping across India on prepaid orders and charge a flat fee of Rs. 25 on all COD orders.
SHIPMENT CONFIRMATION AND ORDER TRACKING
After your order has been delivered, you will be notified via email and mobile text message of the tracking number and the courier service that is responsible for its delivery. You may track the progress of your product 24 hours after it has been shipped from our warehouse.
You acknowledge that the development of your order could take up to twenty-four hours, or longer, as required, in the event of unforeseen circumstances that are not under the control of Infinite Grass Store Pvt Ltd.
Additionally, the status of your order can be viewed by selecting the link provided here.
TIMELINES FOR DELIVERY
The majority of orders are dispatched within one to two business days (excluding Sundays and public holidays) and delivered to you in 4–8 business days on average. You agree that delivery may experience delays due to factors such as the warehouse, dispatch point, and the destination's PIN code.
However, product delivery may be delayed for logistical or other reasons beyond our control, including national and public holidays, rioting, political unrest, natural disasters, acts of God, or other similar instances of force majeure. You agree that in the event that the products are not delivered within the estimated time of delivery specified on the website and/or communicated to you, you will not be eligible for a refund or cancellation.
Dispatch times may be slightly extended for products purchased through a Mega Sale event as a result of the surge in order volumes.
SHIPMENTS
To ensure secure order delivery, we verify all orders using codes provided via text messages at the time of delivery, i.e., delivery acceptance codes.
