FAQ's
Order
Where can I buy Grass products?
Grass products can be purchased online through our website {www.grass-store.com} only.
How do I place an online order?
Placing an order is quick and easy. Simply head to the product section of our website, choose your product, add to bag, proceed to checkout, fill in your details, choose payment option,confirm and you are good to go.
What forms of payment do you accept?
We offer multiple ways to pay for your order which include
- Credit and Debit Card
- Net Banking
- UPI
- Cash on Delivery
How can I track my order?
You can track the status of your order by logging into your account and going to the "order tracking" section, or by clicking on the tracking link sent to you via email as soon as your order is shipped.
Do you allow returns?
We have a two-day return policy, which lets you request a return or replacement product within two days of delivery if you receive a wrong, expired, damaged, or missing product. To know more check our return and refund policy.
Do you offer a refund?
We only offer returns if the product or products suffered damage during transportation, the product or products arrived in damaged packaging, or the wrong product has been delivered.
Product
What is the shelf life of Grass products?
All our products have a 24 month shelf life from the date of mfg.
Are Grass products cruelty free and vegan?
YES! All our products are cruelty free and 100% vegan.
Are Grass products suitable for sensitive skin?
All Grass products are dermatologically tested and completely safe for all skin types.
How do I check whether or not I’m Allergic to Grass products?
Although all our products are dermatologically tested and completely safe to use on all skin types. It is advisable to do a patch test on any discrete area before application for the 1st time. Here’s how you can proceed:
Step 1
Cleanse the area behind your ear.
Step 2
Apply a small amount of product behind the ear.
Step 3
Leave the product on for a couple of hours before wiping it off.
Step 4
If you notice any redness, irritation or burning do not use the product. If the reaction continues, consult a dermatologist.
Accounts
How can I create my Grass account?
You can create your Grass account by registering with your email address on the My Account Page.
Can I edit my billing address?
Yes, you can edit your billing address by visiting the My Account section of our website and proceed with your changes. Once edited, all your new orders will be shipped to this address.
How can I reset my account password?
You can reset your password by clicking "forgot password" on the login page, after which you will receive an email with instructions on how to do so, or you may write to us at care@grass-store.com.
How do I make changes to the order?
Go to Your Orders. Select Order Details for the order that you want to change. Then select Change next to the details that you want to update. Follow the on-screen instructions.
How can I check my order history?
To check your order history, simply log in to your Grass Account.
Miscellaneous
How can I tell my experience with the product?
You can share your experience, feedback or complaints by writing to us at care@grassstore.com out by visiting our contact us page.
My question isn’t listed?
If you still can’t find the answer to your question, you can email us for assistance at care@grass-store.com
Privacy Policy
Please check our “Privacy Policy”
Skincare Science
What is a fully chemical sunscreen?
Chemical sunscreen works by absorbing into your skin reflecting the UV rays. They are compatible with all skin types and are associated with less irritation.
How is Grass Play dirty sunscreen different?
While most sunscreens are boring and greasy, Grass presents a playful whipped texture which aims to create a pleasant sunscreen experience for you while providing SPF 50+, PA++++ protection without being greasy.
I see that your product contains fragrance, will it cause irritation on my skin?
Our products are dermatologically tested and safe for your use. However, a patch test is recommended.
How is whipped sunscreen different from the rest Sunscreen ?
Whipped texture is characterised for their low friction formulation and super light feel, making it an avid choice for people with all skin types. They offer an air-light feel, quickly melts into the skin and offers a smooth base for makeup application.